1.     INTRODUCTION

1.     These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on www.aiwanto.com or on our mobile application (together defined as the “Site”). The owner and operator of the Site is Aiwanto general trading LLC., a limited liability company registered in the United Arab Emirates (“UAE”)  (“we”, “our” or “us”).

2.     Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect.

2.     ORDER ACCEPTANCE

1.     Supplier. Each product in your order is sold either by us or by the local or international seller that is specified on the Site.

2.     Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.

3.     Payment. By placing an order, you authorize us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,

a.        credit/debit card;

b.        via your wallet; or

c.        cash on delivery

4.     In order to authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result.

5.     We may remove or add cards or other payment methods that we accept at any time without prior notice to you.

6.     Cancelling Order. You may cancel your order immediately prior to shipping for any reason.

7.     Our Cancellation. We may cancel your order(s) if:

 a.        you did not provide us the all necessary information within a reasonable time of us asking

b.       you are not available for delivery within 3 attempts.

.        you attempt to purchase bulk or multi-order in accordance with clause 2.8, below.

8.     Bulk/Multiple Purchasing. We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.

3.     DELIVERY OF YOUR ORDER

1.     Delivery Costs. The costs of delivery will be as displayed to you on our Site.

2.     Delivery Date. This information will be displayed to you on our Site.

3.     Delivery Delays:

 .         If our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;

a.        if no one is available at your address to take , we will notify you of how to rearrange delivery or collect the product;

b.        after a failed delivery to you, you were not able to confirm date and time that we can fulfill your order  we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.

4.     ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.

5.     Title to Products. A product will be considered owned by you and your responsibility from the time we received  the product to the delivery address and you have paid for the product.

7.     Invoice. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.

4.     RETURNS

1.     The table below sets out our return policy with respect to certain product categories:

2.     Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:

 .         Products that are classified as hazardous materials or use flammable liquids or gases;

a.        products that have been used or damaged by you or are not in the same condition as you received them;

b.        any consumable product which has been used or installed;

c.        products with tampered or missing serial numbers; or

d.        products that fall under specific categories , including household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.

3.     Contacting Us (arrange a Return). You may contact us through email, social media or live chat on the Site, or by calling our call centre on +971 4 2288333

4.     Your Refund:

 .         For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:

i.            if the products are faulty or not as described on our Site; or

ii.            if  the reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.

In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.

For products not delivered, you will receive a full refund if you cancel the order under clause 2.6;

5.     Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:

 .         a. if you paid by cash on delivery, we will issue a refund to your wallet; or

 b.   if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.

6.     Refund Timescale. Your refund will be initiated once your product was received back in our customer fulfillment center and inspected by our team, and the final refund will be received by you as follows:

 .         If the refund is to your credit/debit card, within thirty (30) days from the day on which we received the product back in our customer fulfillment center;

a.        if  the refund is to your wallet, you will received  the refund immediately after your product is received back in our customer fulfillment center and inspected by our team; or

b.        if you have cancelled your order before shipping, an automated refund will be provided back to you.

5.     DEFECT OR DAMAGE TO YOUR PRODUCT

1.     Warranty. A twelve (12) month warranty will be provided for certain purchased products against defects that occur after purchase and a twenty-four (24) month warranty for all Electronic (defined herein) products that are sold to buyers in the Kingdom of Saudi Arabia. A three (3) month warranty (maximum) will apply to selected refurbished products. The warranty is not applicable to cases other than defects in material, design and workmanship. Warranty obligations are limited to repair of defective product or replacement of the defective part, or replacement or refund according to market price of the product itself (such decision at the product seller’s discretion). Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.

2.     Authorized Service Centres. On selected products and in instances where we are considered the seller, warranty repairs will be carried out by authorized service centres. In instances where products are bought through a seller that is not us, the terms of the respective seller’s warranty will apply. Please refer to our Warranty Policy for more details.

3.     Warranty Period. Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. For more details about specific terms of the warranty for your device, please visit the support page of your product.

4.     Warranty Not Applicable. The warranty does not apply in the following circumstances:

 .         if a repair has been attempted by any service centre not authorized by the product seller; physical damage i.e. product presenting clear signs of damage like broken screens, heavy dents, bent products, that can prevent a product from functioning properly; liquid damage i.e. any situation involving the submersion or splashing of an electronic device in any liquid/or when water indicator (if any inside the device) changes colour;

a.        original software alteration or modification (e.g. “root” for Android devices or “jailbreak” for Apple devices);

b.        if there has been use of non-original accessories with your purchased product;

c.        if the serial number is removed from the product;

d.        for maintenance and periodic checks of purchased products;

e.        for replacement of consumables (e.g. batteries, light bulbs, fuses, headphones or printer ink);

f.         where there has been abuse or misuse of the product e.g. by not using it for its intended purpose or not in accordance with manufacturer’s instructions on usage and maintenance;

g.        where there has been damage of a product’s battery caused by overcharging, failure to use in accordance with the specific instructions of core outlined in product user manual or where charged by chargers other than those approved by manufacturer; and

h.        if any of the seals on the battery enclosure or cells are broken or show evidence of tampering.

5.     Warranty Claim. You may contact us through email, social media or live chat on the Site, or by calling our call centre on +9714 2288333

6.     WARRANTIES, REPRESENTATIONS & UNDERTAKINGS

1.     Your warranty, represent and undertake that:

 .         You shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;

a.        you have full power and authority to enter into these Terms of Sale, and make payment in accordance with these Terms of Sale; and

b.        if you purchase a product on behalf of a business entity, you represent that you are authorised to act on behalf of such business and bind the business to these Terms of Sale.

2.     Subject to clause 6.1, our services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that our services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.

3.     The warranty in clause 5.1 will be your sole and exclusive remedy under these Terms of Sale.

8.     GENERAL

1.     Governing Law. These Terms of Sale and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of Dubai.

2.     Dispute Resolution:

 .         If you are not satisfied with any products that you have purchased using our Site, you should contact us through email, social media or live chat on the Site, or by calling our call centre on +9714-2288333